What Happens if You Start By Saying Yes?

What Happens if You Start By Saying Yes?

Not too long ago, I traveled to Disney World for a conference. One night, while having dinner in France at EPCOT, it struck me that the server — and really everyone we encountered throughout the day — had a focus on saying “yes.” For them, the priority was on...

A Letter to My 7 Year Old Daughter…

Todd’s Note: Many thanks for allowing me a moment of personal privilege to depart from my usual approach to the TVDA blog… Dear Lindsay, I hope you are listening to your mother while I am out of town for a couple of days. I saw something online, from the advertising...