by Todd Von Deak | Mar 28, 2019 | Uncategorized
When it comes to association management, it’s important to think about how we lead. In fact, you first need to decide that you’re going to be a leader, rather than a manager. Recently, I read the book Transformational Governance by Beth Gazley and Katha Kissman. The...
by Todd Von Deak | Mar 14, 2019 | Uncategorized
Not too long ago, I traveled to Disney World for a conference. One night, while having dinner in France at EPCOT, it struck me that the server — and really everyone we encountered throughout the day — had a focus on saying “yes.” For them, the priority was on...
