11 Ways to Improve Your Association Meetings

Summer’s haze is slowing descending on association offices across the country. Board meetings are on hiatus, programming committees are shuffling conference calls to September, and the overworked office staff is dreaming of “Summer Fridays.” We get it. There’s something about the heat of July and the dog days of August that makes everything slow down—...
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Making CX Your Business

Mom and Pop corner grocery stores can teach us a lot about getting to know our clients. Often a cornerstone of their neighborhoods, these small stores are as varied as the neighborhoods they serve. Their inventory tailored to meet the needs of the clientele. The owner’s eyes well attuned to both what is selling and...
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Courageous Calendaring

No expensive software or complicated algorithms are needed to focus and deliver your organization’s key messages throughout the year. In fact the secret to making sure you’re “on message” with your communications can be accomplished with a clean sheet of paper and sharpened pencil (or excel spreadsheet if you’re so inclined). The cornerstone to your new...
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