Making CX Your Business

Mom and Pop corner grocery stores can teach us a lot about getting to know our clients. Often a cornerstone of their neighborhoods, these small stores are as varied as the neighborhoods they serve. Their inventory tailored to meet the needs of the clientele. The owner’s eyes well attuned to both what is selling and...
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Courageous Calendaring

No expensive software or complicated algorithms are needed to focus and deliver your organization’s key messages throughout the year. In fact the secret to making sure you’re “on message” with your communications can be accomplished with a clean sheet of paper and sharpened pencil (or excel spreadsheet if you’re so inclined). The cornerstone to your new...
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And Then We Were Four

Somewhere amongst the meetings, the dreaming, the paper collating, and the critical thinking, our enterprise TVD Associates hit a milestone this past month. For four years, we’ve had the privilege of supporting and serving non-profit and association clients with our personal brand of service. This business anniversary passed largely unnoticed in TVDA headquarters amid the...
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